Contact / Support

Need help or found something confusing? Reach out—support is here to make the platform easier to use.

Email

Include a short description + the page you were on (example: "Explore" or "My Plan").

FAQ

Do I need experience to use this?

No. This platform is designed for students and early-career candidates. You can learn what counts (education, projects, internships) and what to do next.

Does this apply to USAJOBS for me?

The platform explains how USAJOBS works and helps you prepare. Always follow the instructions on each job announcement.

Why am I seeing "Suggested Next Steps"?

Suggestions are optional ideas generated from your activity (saved careers, learning progress, quiz completion). You can ignore or dismiss them.

Will this guarantee I get hired?

No. It provides educational guidance and preparation tools, but hiring decisions are made by agencies.

How do I report a bug?

Email support with: (1) the page name, (2) what you clicked, (3) what you expected, (4) what happened instead, and a screenshot if possible.

How do I delete my data?

If you're using the portal without accounts, data is stored in your browser. Clearing site storage removes it. If you created an account, contact support for account deletion steps.